{"id":2388,"date":"2015-04-24T08:42:11","date_gmt":"2015-04-24T08:42:11","guid":{"rendered":"http:\/\/www.neb-online.fr\/?page_id=2388"},"modified":"2023-03-02T16:08:38","modified_gmt":"2023-03-02T15:08:38","slug":"faq-help","status":"publish","type":"page","link":"https:\/\/www.neb-online.fr\/en\/faq-help\/","title":{"rendered":"FAQ \/ Help"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

General Questions<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”How to contact NEB?” style=”round_outline” color=”orange”]Our contact details can be found\u00a0here<\/a>.[\/vc_toggle][vc_toggle title=”How can I place an order?” style=”round_outline” color=”orange”]You can place your order\u00a0online<\/a>, or you can\u00a0contact us at:<\/p>\n

New England Biolabs France
\n<\/strong>Genopole Campus 1 B\u00e2timent 6
\n5 rue Henri Desbru\u00e8res
\n91030 Evry cedex<\/p>\n

Tel.:
\n0800\/100 632<\/strong> (toll-free number)
\n01 69 90 87 15
\n<\/strong><\/p>\n

Fax.:
\n0800\/100 610 <\/strong>(toll-free number)
\n<\/strong>01 69 90 87 18
\n<\/strong><\/p>\n

Email:
\norders.fr@neb.com<\/a>[\/vc_toggle][vc_column_text css=”.vc_custom_1432292338527{padding-top: 30px !important;}”]<\/p>\n

Packaging, Shipping & Delivery<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”How are NEB products shipped?” style=”round_outline” color=”orange”]For optimal shipping conditions we use customized cool packs, that guarantee the necessary cooling during transport, if necessary, and ship out products in our Eco-boxes<\/a>.<\/p>\n

Please note:\u00a0<\/strong>Please store all products as indicated on the datasheet\u00a0(i.e.\u00a0-20\u00b0C or +4\u00b0C), regardless of the temperature they were shipped at.<\/p>\n

For further information on our shipping policy please click here<\/a>.[\/vc_toggle][vc_toggle title=”How high are the shipping charges?” style=”round_outline” color=”orange”]The shipping charges of 21,50 EUR include shipping and container charges to anywere in France metropolitan.
\nFor orders of 295\u20ac (w\/o VAT) and over: No charge.[\/vc_toggle][vc_toggle title=”Does NEB ship to home addresses?” style=”round_outline” color=”orange”]No.\u00a0Because of the nature of the goods we sell we can only ship to institutional or business addresses.[\/vc_toggle][vc_column_text css=”.vc_custom_1432292350363{padding-top: 30px !important;}”]<\/p>\n

Product related Questions<\/span><\/h2>\n

[\/vc_column_text][vc_toggle title=”I received the wrong or a damaged product.” style=”round_outline” color=”orange”]If you received another product than you\u2019ve ordered, of if the product was delivered damaged, please\u00a0contact us<\/a>.[\/vc_toggle][vc_toggle title=”The performance of the product I use is not as expected.” style=”round_outline” color=”orange”]If you are not satisfied with the performance of one of our products, please contact our\u00a0technical customer support<\/a>.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] General Questions [\/vc_column_text][vc_toggle title=”How to contact NEB?” style=”round_outline” color=”orange”]Our contact details can be found\u00a0here.[\/vc_toggle][vc_toggle title=”How can I place an order?” style=”round_outline” color=”orange”]You can place your order\u00a0online, or you can\u00a0contact us at: New England Biolabs France Genopole Campus 1 B\u00e2timent 6 5 rue Henri Desbru\u00e8res 91030 Evry cedex Tel.: 0800\/100 632 (toll-free number) 01 69… Read more »<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"page-fullwidth.php","meta":{"footnotes":""},"class_list":["post-2388","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ \/ Help - New England Biolabs France<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neb-online.fr\/en\/faq-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ \/ Help - New England Biolabs France\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] General Questions [\/vc_column_text][vc_toggle title=”How to contact NEB?” style=”round_outline” color=”orange”]Our contact details can be found\u00a0here.[\/vc_toggle][vc_toggle title=”How can I place an order?” style=”round_outline” color=”orange”]You can place your order\u00a0online, or you can\u00a0contact us at: New England Biolabs France Genopole Campus 1 B\u00e2timent 6 5 rue Henri Desbru\u00e8res 91030 Evry cedex Tel.: 0800\/100 632 (toll-free number) 01 69... 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